Give customers a store credit wallet inside WooCommerce

Can I refund an order to store credit instead of cash?

Yes — with ArraySubs Pro, a refund can be issued as store credit instead of being sent back to the payment method. The option sits inside the same subscription and order refund workflows the free core already provides, so full, partial, and prorated refunds can all land in the wallet.

The difference shows up in revenue: a cash refund leaves the store permanently, while refund value issued as credit stays in the store until the customer spends it on a renewal or a new order. For subscription businesses, that turns refund policy from a pure cost into a second chance at the relationship.

Can customers buy store credit with a bonus?

Yes. Credit packs let customers buy prepaid store credit, optionally with a bonus percentage on top — pay a set amount, receive that amount plus the bonus in the wallet. It is the classic prepay mechanic: customers commit funds up front in exchange for extra value, and you collect revenue before the order exists.

Packs are sold through the store-credit purchase shortcode, so the purchase form can live on any page — a dedicated top-up page, a pricing page, or a members-only offer. Purchased credit lands in the wallet immediately and follows the same history, expiry, and email rules as any other credit.

How do customers see and spend their credit?

Customers get a dedicated Store Credit page inside WooCommerce My Account showing their current balance and the full transaction history — every credit added, spent, and expired. There is no separate portal or login; the wallet lives beside their subscriptions, orders, and profile.

Spending is just as direct: credit applies at checkout, reducing what the card is charged. Combined with the customer portal's self-service actions, a customer can receive a refund as credit and put it toward their next purchase without ever contacting support.

Does store credit expire and how are customers told?

Yes — credit expiration is supported, so promotional balances do not sit as an open-ended liability on your books. You control the expiry policy, and an approaching expiry gives customers a concrete reason to come back and spend.

Four dedicated emails cover the credit lifecycle end to end. They are Pro emails layered on top of the 21 free email types, and they follow the same WooCommerce email conventions — templates, placeholders, and overrides included:

• Credit Added — confirms the new balance after a grant, refund, or pack purchase
• Credit Used — receipts the spend when credit is applied to an order
• Credit Expiring — warns the customer before a balance is lost
• Credit Expired — closes the loop when unused credit lapses

How does store credit reduce refund losses and churn?

Store credit converts moments that normally end in lost revenue into moments that keep the customer engaged. A refund issued as credit keeps 100% of the value in the store; a downgrade credit gives the customer a reason to return; a goodwill grant resolves a complaint without cash leaving the business.

It also completes the free retention flow: when a save offer fails and a customer does cancel, refunding to credit means the money stays available for a future comeback instead of departing with them. Retention and refunds work as one system — the free core supplies the flow, Pro supplies the wallet.