Give subscribers a self-service portal in My Account
ArraySubs turns WooCommerce My Account into a subscription portal — customers see billing terms, invoices, and related orders, then cancel, pause, skip, or switch plans themselves, with Pro adding payment-method and auto-renew control.
No credit card required · Free core on WordPress.org
Every subscription question a customer emails you — when do I renew, how do I cancel, can I switch to annual — is a portal page they could have opened themselves. The free portal puts seven lifecycle actions inside WooCommerce My Account, from cancel-with-undo to plan switching with your store's proration method. Cancel attempts can route through the 3-step retention flow before they complete, and every failed portal action is logged for admins. You decide which actions are exposed, and Pro adds payment-method updates, an auto-renew toggle, and shipping address changes.
Capabilities
What Customer Portal gives you
Every capability listed here reflects the current plugin build — free means free.
Free
My Subscriptions hub
A subscription list in My Account, opening into per-subscription detail: billing terms, related orders, and invoices.
Free
Cancel with undo
Customers cancel on their own — and can undo a scheduled cancellation before it takes effect.
Free
Pause / vacation mode
Pause the subscription without cancelling, then resume when the customer is ready — history stays intact.
Free
Skip next renewal
Skip one upcoming cycle and move the next payment date forward — the schedule keeps running.
Free
Plan switching
Upgrade, downgrade, or crossgrade between eligible plans, prorated by the store's chosen method.
Free
Pay pending renewals
Customers settle a pending renewal invoice straight from the portal — the fix for manual or failed payments.
Free
Retention flow on cancel
Route every cancel attempt through reason capture and save offers before it completes.
Pro
Payment method & auto-renew
Customers update their card or billing agreement on Stripe, PayPal, or Paddle and toggle auto-renew.
Free
Admin visibility
Portal action failures are logged, and Login as User opens the customer's exact session for support.
What can customers do in the subscription portal?
Customers manage the full subscription lifecycle from WooCommerce My Account: a My Subscriptions list opens into per-subscription detail with billing terms, related orders, and invoices. From there they run the seven core actions of the free portal — plus pay any pending renewal invoice.
You stay in control of the surface area: store settings decide which actions are exposed, so cancel, pause, and skip each appear only if your policy allows them. Pro extends the same portal with payment-method updates, an auto-renew toggle, and shipping address changes.
Cancel — with undo before a scheduled cancellation takes effect
Reactivate a cancelled subscription
Pause / vacation mode — and resume when ready
Skip the next renewal while keeping the schedule
Switch plans — upgrade, downgrade, or crossgrade with proration
Pay a pending renewal invoice
Can customers cancel their own subscription?
Yes — cancellation is a free, built-in portal action, and it is smarter than a delete button. A customer who cancels can undo a scheduled cancellation from the same screen, which quietly recovers the change-of-heart segment without a support ticket.
Before a cancellation completes, it can route through the 3-step retention flow: capture the reason, present a matching save offer — discount, pause, downgrade, or contact support — and only then confirm. The exit stays honest while every cancel attempt gets one real intervention point.
Can subscribers pause, skip, or switch plans on their own?
Yes — all three are free portal actions. Pause / vacation mode suspends the subscription without cancelling until the customer resumes it, while skip moves the next payment date forward one cycle and keeps the schedule — two graceful answers for customers who need a break, not an exit.
Plan switching goes further: customers upgrade, downgrade, or crossgrade between the plans you make eligible, and money movement follows the store's proration method — charge now, settle at renewal, or no adjustment. The subscription record stays continuous through the switch, so history and access never reset.
How do customers update their payment method?
With ArraySubs Pro, customers update the payment method behind a subscription from the portal on Stripe, PayPal, or Paddle — a new card or a fresh billing agreement, no support involvement. The auto-renew toggle and shipping address updates live in the same Pro action set.
It is the highest-leverage Pro upgrade for stores on automatic renewals, because an expired card is the most common problem a customer can fix alone. And every failed portal action is logged for admins, so when a customer says “it did not work,” support sees exactly what happened.
Can I customize the My Account subscription pages?
Yes — the portal lives inside WooCommerce My Account, and the free My Account Page Builder controls that menu: reorder items, rename labels, hide entries, and add custom endpoint pages that render WordPress content inside the account layout.
Profile Builder adds custom profile fields and customer avatars to the same area, and Pro pages — My Features and Store Credit — slot into the menu when those modules are active. The result reads like one coherent member area, not a plugin bolted onto a theme.
How does self-service reduce support tickets?
Routine subscription changes stop arriving as tickets because customers make them directly — a cancel, a pause, a skip, a plan switch, or an invoice payment needs zero staff involvement. The requests that used to fill an inbox become portal clicks instead of ticket threads.
When something does go wrong, two free tools shorten the loop: portal action failures are logged for admins, and Login as User opens the customer's exact frontend session — no password requests, no screenshot ping-pong. Support sees what the customer sees and fixes the real problem in one pass.
Set up
Set it up in 4 steps
From install to live — no developer required.
01
Install ArraySubs free
Install the free core — the customer portal appears inside WooCommerce My Account with no extra setup.
02
Choose the exposed actions
Decide in settings whether customers can cancel, pause, and skip — the portal only shows what you allow.
03
Configure switching and retention
Set eligible plan-switch paths and the proration method, and enable the retention flow on cancellation.
04
Test with Login as User
Open a customer session with Login as User and walk each action end to end the way a subscriber would.
Free vs Pro
Customer Portal: what's free, what's Pro
The free core is a real product, not a demo. Pro adds the automation and revenue layer.
In the free core
Free
My Subscriptions list with billing terms, orders, and invoices
Cancel with undo of a scheduled cancellation, plus reactivate
Pause / vacation mode, resume, and skip next renewal
Plan switching with the store's proration method
Pay pending renewal invoices from the portal
Retention flow interception on cancel
Portal failure logs and Login as User for support
Pro adds
Pro
Self-service payment-method updates on Stripe, PayPal, and Paddle
Auto-renew toggle per subscription
Shipping address updates
My Features and Store Credit account pages
Multi-Login Prevention: concurrent-session limits per account
Yes. The portal, the subscription detail views, and all seven core lifecycle actions ship in the free core inside WooCommerce My Account. Pro adds payment-method updates, the auto-renew toggle, and shipping address changes.
Yes, when you allow it. Customers cancel from My Account, can undo a scheduled cancellation, and every attempt can pass through the 3-step retention flow — reason, save offer, confirm — before it completes.
Yes. Settings decide whether cancel, pause, and skip are available, and plan switching only offers the switch paths you configure. The portal shows exactly what your policy allows.
With Pro, customers open the subscription in My Account and update the payment method directly on Stripe, PayPal, or Paddle. No support involvement is needed — which matters, because expired cards are the renewal problem customers can fix themselves.
Yes. Pause / vacation mode is free: the subscription is suspended without cancelling, and the customer resumes it later. Skip next renewal is the lighter option — it moves one payment date forward and keeps the schedule running.
The failure is logged for admins, so support can see what the customer attempted. Combined with Login as User — which opens the customer's session without a password — most portal reports can be reproduced and resolved in one pass.
Yes. The portal renders inside WooCommerce My Account, and the free My Account Page Builder can reorder, rename, and hide menu items or add custom endpoint pages around it.
Try it on your store
Put customer portal to work
Install the free core from WordPress.org today, then start a Pro trial when you want the automation and revenue features.
