Privacy Policy
This policy explains what ArrayHash collects on the ArraySubs website, how GA4, Stripe and Freemius are used, and what data ArraySubs does not collect from WordPress stores.
- No plugin telemetry
- No sale of personal data
- GA4, Stripe and Freemius disclosed
- Controller
- ArrayHash
- Product
- All, sold on site
- Effective date
- April 10, 2026
- Last reviewed
- June 2, 2026
Scope
This policy covers the ArrayHash website and ArraySubs marketing, signup, newsletter, support, contact, payment and licensing flows.
ArrayHash operates the ArraySubs marketing website at arrayhash.com. This policy applies when you visit the website, submit a signup, newsletter, support or contact form, buy or manage an ArraySubs Pro license, request a refund, or contact us about privacy rights.
Important WordPress plugin distinction
ArraySubs runs inside the merchant's own WordPress and WooCommerce installation. ArrayHash does not collect plugin or theme installation events, activation events, plugin usage telemetry, WooCommerce store metrics, WordPress admin emails, WordPress user emails or plugin logs from your store.
Data we collect
Website forms collect only the fields needed to contact you or manage your relationship with ArrayHash.
| Source | Data collected | Purpose |
|---|---|---|
| Signup forms | Name, country and email | Create or manage website signup and product access workflows. |
| Newsletter forms | Name, country and email | Send product updates and allow unsubscribe management. |
| Support and contact forms | Name, country and email | Reply to questions, support requests and account inquiries. |
| GA4 website analytics | Page views, sessions, referral source, approximate location, browser and device information | Understand aggregate website usage and improve pages. |
| Stripe and Freemius | Checkout, transaction, tax, invoice, license and account records needed to process purchases | Complete payments, handle licenses, issue refunds, prevent fraud and meet legal obligations. |
ArrayHash does not store card numbers, CVC codes or full payment credentials. Card handling is performed by Stripe and Freemius.
What we do not collect
- Plugin or theme installation events.
- Plugin or theme activation events.
- ArraySubs feature usage telemetry.
- WooCommerce store revenue, product, customer, subscription or order metrics.
- WordPress admin emails, WordPress user emails or customer emails from your store.
- WordPress, WooCommerce, PHP or plugin logs from your site.
- Advertising pixel, retargeting, heatmap or session recording data.
Legal basis
ArrayHash uses personal data only where there is a lawful reason to do so.
| Activity | Legal basis | Explanation |
|---|---|---|
| Signup, support and contact handling | Contract or pre-contractual steps | We use your details to respond, provide requested information or manage product access. |
| Newsletter | Consent | You can unsubscribe at any time from newsletter messages. |
| GA4 analytics | Consent where required, legitimate interests where permitted | GA4 helps us understand aggregate website performance and content usefulness. |
| Payments, licenses, tax and refunds | Contract and legal obligation | Stripe and Freemius process checkout, license and transaction records needed for the purchase. |
| Security and abuse prevention | Legitimate interests | We use security logs and provider controls to protect the website and payment flows. |
Cookies and analytics
GA4 is active on the website for aggregate analytics.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| _ga | Analytics | Google Analytics client identifier used for aggregate website analytics. | Up to 2 years |
| _ga_* | Analytics | Google Analytics session and measurement cookie. | Up to 2 years |
| cc_cookie | Functional | Stores cookie consent preference where a consent banner is shown. | Up to 6 months |
ArrayHash does not use advertising cookies, retargeting pixels, heatmaps or session recordings. For more detail, read Data Safety.
Third-party providers
| Provider | Purpose | Notes |
|---|---|---|
| Google Analytics 4 | Aggregate website analytics | Used to understand website traffic and content performance. |
| Stripe | Payment processing | Handles payment details. See the Stripe privacy policy. |
| Freemius | Checkout, licensing, account and transaction management | Used for payment and licensing workflows, not ArraySubs plugin telemetry. See the Freemius privacy policy. |
| Hosting provider | Website hosting and security | May process server logs for security, reliability and abuse prevention. |
Data retention
| Data | Retention |
|---|---|
| Signup, support and contact details | Kept while needed to respond or manage the relationship, then deleted or minimized. |
| Newsletter data | Kept until unsubscribe or deletion request. |
| Payment, invoice, tax, refund and license records | Kept as required for tax, accounting, fraud prevention, legal and license-management obligations. |
| GA4 analytics | Retained according to the active GA4 property settings. |
| Security and server logs | Kept only as long as needed for security, reliability and abuse prevention. |
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, port or object to processing of your personal data. California residents may also have rights under the CCPA/CPRA, including the right to know, delete, correct and opt out of sale or sharing. ArrayHash does not sell personal data.
Email [email protected] to exercise your rights. We respond within 30 days unless a legally permitted extension applies. More details are available on the GDPR and CCPA compliance page.
Children's privacy
The ArrayHash website and ArraySubs product are intended for business users and store owners. They are not directed to children under 16, and ArrayHash does not knowingly collect personal data from children.
Changes and contact
ArrayHash may update this policy when data practices, providers, legal requirements or product workflows change. Material updates are reflected by the last reviewed date on this page.
Contact: [email protected]
Policy owner
ArrayHash is the controller for website, signup, newsletter, support, contact and commercial relationship data described in this policy.
Related policies
Each page covers one part of how ArrayHash handles privacy, payments, licenses, refunds, and accessibility.
Need a privacy, billing, or accessibility answer?
Email ArrayHash. We route rights requests, refund questions, and accessibility reports to the right place.