Stop subscribers from cancelling with smart retention flows

When a customer clicks cancel, intercept the moment with a guided flow that captures their reason and offers a discount, a pause, a downgrade, or support — before they leave.

Free
3-step cancellation flow
4 retention offer types
Built-in save analytics

Get Pro — Free

The Retention Flow Builder turns the cancel button into a save opportunity. A three-step modal asks why the customer is leaving, then shows targeted offers based on that reason. Every interaction feeds retention analytics so you can see your save rate and optimize over time. It's included free — no other WooCommerce subscription plugin ships it.

4Retention offer types
7Default reasons
8Analytics KPIs
FreeIncluded in core

Capabilities

Everything this module gives you

What you get with Retention Flow Builder in ArraySubs.

3-step cancellation flow

Select a reason, see retention offers, then confirm — with an undo option for end-of-period cancellations.

7 cancellation reasons

Seven default reasons plus your own custom reasons and a free-text field for 'other'.

4 offer types

Present a discount, a pause, a downgrade, or a contact-support link — targeted per reason.

Per-reason targeting

Map specific reasons to specific offers, with eligibility by value, spend, or remaining days.

Retention analytics

Eight KPIs including save rate, plus churn-reason and offer-distribution charts and a trend line.

FAQ

Retention Flow Builder questions, answered

Yes. Map each cancellation reason to specific offers — for example, 'too expensive' shows a discount and a downgrade, while 'technical issues' shows contact support.

Save rate = offers accepted divided by offers shown, times 100. Saving even 40 of 100 cancellations at $30/month recovers about $14,400/year in MRR.

Yes — the full cancellation flow, all four offer types, and retention analytics are part of the free ArraySubs core.

Explore more

Related features

Modules that pair well with this one.

Free + Pro

Customer Portal

A self-service hub in My Account where subscribers view, change plans, skip, pause, cancel, and reactivate.

Pro

Store Credit

A virtual wallet with eight credit sources, auto-apply to renewals, expiration, top-ups, and four emails.

Free + Pro

Advanced Analytics

MRR, churn, ARPU and 40+ reports — a Reports Hub and retention analytics free, a performance dashboard in Pro.

Built for

Use cases this powers

Business models that rely on this module.

SaaS & Digital Products

Sell tiered software licenses and usage-based plans — feature-gated access, automatic billing, and churn-saving retention.

Membership Sites

Run gated communities and premium libraries — tiered access, content dripping, and self-service member management.

Subscription Boxes

Recurring physical-product deliveries — flexible cycles, skip & pause, batch shipping, and churn-saving offers.

Online Courses

Sell courses with subscription access — drip modules, tiered access, student portals, and recurring billing.

Content Publishers

Paywall articles and media by tier — hard or metered paywalls, scheduled exclusives, and conversion analytics.

Service Businesses

Bill retainers, maintenance, and support plans — tiered plans, pause & skip, automatic billing, and retention.

Early launch offer

Get ArraySubs Pro — free for 4 months

Start on the free-forever core today, and unlock every Pro feature free while early launch is open.