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FAQ
Before you reach out
Quick answers to the things people ask most.
Most messages get a reply within one business day — often the same day. Complex technical issues can take a little longer while we reproduce them, but you'll always get an acknowledgement first.
Yes. Free and Pro users reach the same inbox, and the Help Center and documentation are open to everyone. We don't gate help behind a paid plan.
Email us with the steps to reproduce, your WordPress and WooCommerce versions, and a screenshot if you can. The more detail you share, the faster we can fix it.
Absolutely. Tell us what you're moving from and roughly how many active subscriptions you have, and we'll walk you through the safest path — migration help is part of the early-access program.
Please do. We read every request and prioritise the ones we hear most. Send it by email or reach out on Facebook or X.
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