Email request
Send your order email, country and order number to [email protected].
60-Day Money-Back Guarantee
ArraySubs Pro purchases are covered by a 60-day refund window. Refund requests are handled by email and processed through the payment provider used at checkout.
- 60 calendar days from purchase or renewal
- Stripe and Freemius payment context
- Card details are not stored by ArrayHash
- Seller
- ArrayHash
- Product
- All, sold on site
- Effective date
- April 10, 2026
- Last reviewed
- June 2, 2026
How refund requests work
Email is the official refund request channel for this policy.
We locate the order
ArrayHash checks the Stripe or Freemius transaction and confirms the refund window.
Refund is issued
Eligible refunds are returned to the original payment method through the provider.
Information to include
- The email address used at checkout.
- Your country.
- Order number, invoice number or license key if available.
- Purchase or renewal date if available.
Eligibility
| Item | Policy |
|---|---|
| Product | ArraySubs Pro licenses purchased through ArrayHash, Stripe or Freemius checkout. |
| Window | 60 calendar days from the original purchase date or renewal charge date. |
| Amount | 100% of the eligible purchase or renewal charge. |
| Payment method | Refunds are sent to the original payment method through Stripe or Freemius. |
| Card details | ArrayHash does not store card numbers or card security codes. |
What is not refundable
| Item | Reason |
|---|---|
| Purchases older than 60 days | Outside the stated guarantee window. |
| Renewals older than 60 days | Outside the renewal refund window. |
| Chargebacks or bank disputes filed before contacting ArrayHash | The payment provider or bank dispute process may take control of the transaction. |
| Taxes, currency conversion charges or bank fees outside ArrayHash control | These depend on payment provider, bank, card network or local tax handling. |
If you are unsure whether an order qualifies, email [email protected]. Include the order email and country so we can locate the transaction.
After a refund
License access
The refunded Pro license may be deactivated or cancelled after the refund is issued.
Payment timing
Refund arrival time depends on Stripe, Freemius, your bank, card network and original payment method.
Free plugin
The free ArraySubs plugin remains available from WordPress.org where applicable.
EU and UK consumer rights
If you are an EU or UK consumer, you may have statutory rights such as a cooling-off period for certain digital purchases. This policy is intended to sit alongside applicable legal rights and does not limit rights that cannot legally be limited.
Contact
Refund requests and billing questions should be sent to [email protected]. For privacy details related to payments, see the Privacy Policy and Data Safety.
More trust resources
Related policies
Each page covers one part of how ArrayHash handles privacy, payments, licenses, refunds, and accessibility.
Privacy Policy
What the ArrayHash website collects, why it is used, and how to exercise privacy rights.
Read policyData Safety
How website data, payment data, and merchant WordPress data are separated.
Read policyTerms of Service
The terms for using the ArrayHash website and ArraySubs Pro licenses.
Read policyContact
Need help with an order or refund?
Email ArrayHash. We route rights requests, refund questions, and accessibility reports to the right place.