Start from the subscription
Open the Manage Subscriptions record and review status, dates, customer, product, notes, and related orders.
Support subscription customers without guesswork
Centralize subscription records, customer timelines, admin impersonation, member profiles, refunds, gateway health, and audit trails for faster support.
- One central subscription record
- Login as User impersonation
- Audits, logs & gateway health
No credit card required
Subscription support is hard when billing, access, profile data, and gateway state live in separate tools. ArraySubs gives support teams Manage Subscriptions, Subscription Notes, Login as User, Customer Portal context, Member Insight, Manage Refunds, Audits and Logs, and Gateway Health so they can diagnose the full customer story from one system. Read a subscription's timeline, open the customer's own session to see what they see, check webhook and scheduled-job status, and issue a refund or store credit — without jumping across a dozen WooCommerce screens.
What you get
- Resolve tickets with subscription, payment, access, and customer context in one place.
- Verify the customer-facing portal without collecting passwords.
- Escalate automation issues with gateway, audit, and scheduled-job evidence.
- Reduce repeated support loops by keeping notes on the subscription timeline.
- Use Pro dashboards when the team needs deeper customer and gateway visibility.
- 1Central subscription record
- NotesFull lifecycle timeline
- Loginas User impersonation
- ProInsight & gateway health
Who it's for
Built for Subscription Support Operations
If your business looks like one of these, ArraySubs fits.
Subscription support teams
Resolve payment, access, cancellation, and portal tickets with full context.
Agency operators
Manage client subscription stores with clean records and troubleshooting paths.
Membership managers
Look up members with Member Insight, verify roles, and confirm what the customer sees.
Finance & operations
Review renewals, refunds, credits, gateway status, and failed scheduled jobs.
How it works
How ArraySubs powers Subscription Support Operations
The challenges this business model hits — and how ArraySubs solves each one.
Support cannot see why a customer's access changed.
Subscription Notes keep a permanent timeline of lifecycle changes, renewal events, gateway activity, and manual admin notes.
The customer says the portal looks wrong.
Login as User opens their frontend session so support can verify the exact account state without a password.
Staff jump across WooCommerce screens to understand a customer.
Member Insight (Pro) brings profile, subscription, commerce, address, and Store Credit context into one dashboard with quick actions.
Payment failures are hard to diagnose.
Gateway Health (Pro) shows gateway status, webhook URLs, capabilities, and event logs, with renewal troubleshooting alongside.
Nobody knows who changed a setting or subscription.
Audits and Logs add activity audits and scheduled-job logs in Pro, with troubleshooting guides available from the core path.
Refunds and corrections take too long.
Manage Refunds issues prorated, full, or partial refunds — to the gateway, manually, or as Store Credit — and Create Subscription from WP Admin fixes migrations and phone orders.
Set up
Launch in 5 steps
From install to a live, billing subscription — no developer required.
Read the timeline
Use Subscription Notes to understand lifecycle, renewal, gateway, and manual support events.
Verify the portal
Use Login as User to confirm what the customer sees in My Account.
Open member context
Use Member Insight in Pro for commerce history, credits, addresses, and shortcuts.
Escalate with logs
Check Audits and Logs and Gateway Health when the issue involves automation, webhooks, or payment events.
Playbooks
Example setups you can build
Proven configurations to copy as a starting point.
Payment failed ticket
Check billing status, renewal notes, Gateway Health, customer payment method, and grace-period state.
Missing member access
Review Role-Based Conditions, Member Access rules, subscription status, and the portal through Login as User.
Refund and credit question
Open the subscription, review notes and related orders, then use Manage Refunds and Store Credit history in Pro.
Built with
Features that power this use case
The ArraySubs modules behind it.
Free + Pro
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Free
Subscription Notes
A permanent timeline for lifecycle changes, renewal events, gateway activity, private notes, and customer-visible notes.
Free
Login as User
Let administrators open a customer's frontend session for support, verification, and portal troubleshooting.
Pro
Member Insight
Look up any customer, view their subscription and commerce profile, and jump to related support actions. Pro only.
Free + Pro
Manage Refunds
Issue prorated, full, partial, gateway, manual, or Pro store-credit refunds from subscription and order workflows.
Free + Pro
Audits and Logs
Troubleshoot subscription actions, scheduled jobs, gateway health, renewal failures, portal actions, and access conflicts.
Pro
Gateway Health
Monitor gateway connections, subscription counts, webhook URLs, capabilities, and webhook event logs. Pro only.
Free + Pro
Create Subscription from WP Admin
Create subscriptions manually from wp-admin for migrations, phone orders, support corrections, and staff-managed setup.
FAQ
Subscription Support Operations questions, answered
Yes. Login as User lets administrators impersonate non-admin customers from supported contexts, without asking for a password.
Yes. Subscription Notes records lifecycle changes, renewal events, gateway activity, private admin notes, and customer-visible notes on one timeline.
Yes (Pro). Gateway Health shows gateway status and webhook event logs, and Audits and Logs includes scheduled-job logs and activity audits.
Yes. Manage Subscriptions exports filtered subscription data to CSV or JSON for operations and reporting.
Member Insight, Gateway Health, activity audits, and scheduled-job logs are Pro. Core still includes Manage Subscriptions, Subscription Notes, portal context, refunds, and troubleshooting guides.
Yes. Create Subscription from WP Admin builds subscriptions by hand for migrations, phone orders, or support corrections.
Paid Pro plans
Unlock the complete Pro stack
Start on the free-forever core today, then choose a paid Pro plan when you need the advanced Pro feature set.
No credit card required · Annual and lifetime options available