Subscription notes & payment timeline
Never lose the thread — lifecycle changes, payments, and your own notes live on one per-subscription timeline.
- System + admin + customer notes
- Private or customer-visible
- Payment timeline
Good support needs the full history of a subscription. ArraySubs auto-logs system notes for status changes, payments, renewals, trial conversions, plan switches, and more — each tagged System, Admin, Customer, or Gateway. You can add your own private (admin-only) or customer-visible notes, and the Payment Timeline merges order events and notes chronologically. This recipe covers the per-subscription record.
- A complete, chronological record per subscription.
- Add private notes for staff or customer-visible notes.
- See renewal-invoice, success, failure, and retry events.
- Diagnose ‘what happened’ without guesswork.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Note authorsSubscription detail → Notes | System · Admin · Customer · Gateway (badge per note) |
| Add Note typeSubscription detail → Notes | Private (admins only) or Customer (shown in My Account) |
| Auto-logged eventsBehaviour | Status, payments, renewals, trial conversion, plan/qty/amount changes |
| Payment TimelineSubscription detail | Merged order events + notes; 5 latest, Show All |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Open the subscription detail
From ArraySubs → Subscriptions, open a subscription and scroll to the Subscription Notes and Payment Timeline cards.
Subscription NotesRead the timeline
Use the Payment Timeline (newest first, 5 shown with Show All) to see renewal invoices, successes, failures, and retries.
Admin Tools & RecordsAdd a note
Use Add Note, choose Private or Customer-visible, and save. Customer notes also appear in My Account.
Subscription Notes
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Subscription Notes
A permanent timeline for lifecycle changes, renewal events, gateway activity, private notes, and customer-visible notes.
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Related setups to explore
Other configurations you can build with the same modules.
Cancel, hold, resume & expire
Drive a subscription through its lifecycle from admin — cancel (now or end-of-period), undo, put on hold, reactivate.
Log in as a customer
Open a customer’s frontend session from the admin to see exactly what they see — no password needed.
Export subscriptions (CSV/JSON)
Export your subscriptions to CSV (filtered by status) or JSON for reporting, migration, or your CRM.
Questions, answered
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