Log in as a customer to troubleshoot
See the store through the customer’s eyes — open their frontend session from the admin to verify access, portal state, and what they’re reporting.
- No password needed
- See their exact view
- Admins only
‘It looks wrong on my account’ is impossible to debug blind. Login as User lets an admin open a non-admin customer’s frontend session — no password — to see exactly what they see in My Account, including subscriptions, access, and entitlements. A visible bar lets you return to admin. This recipe enables and uses it.
- View a customer’s My Account exactly as they do.
- Verify access rules, portal state, and entitlements live.
- No password collection — admin-initiated and safe.
- Return to your admin account from the impersonation bar.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Enable Login as UserSettings → Toolkit → Login as User | On (enabled by default) |
| Action buttonAdmin | ‘Login as Customer’ on Users, orders, subscriptions |
| RestrictionsBehaviour | Admins only; cannot impersonate other administrators |
| Session countingBehaviour | Impersonation never counts toward Multi-Login limits |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Confirm the module is on
In Settings → Toolkit → Login as User, ensure Enable Login as User is on (it’s on by default).
Login as UserStart impersonating
Click Login as Customer from the WordPress Users list, a user profile, a WooCommerce order, or a subscription detail page.
Login as UserReturn to admin
Use the frontend bar’s return link to switch back to your administrator account when done.
Login as User
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Login as User
Let administrators open a customer's frontend session for support, verification, and portal troubleshooting.
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Member Access
Control who can see, download, and purchase content using flexible rules tied to subscriptions and roles.
Related setups to explore
Other configurations you can build with the same modules.
Notes & payment timeline
Keep a per-subscription record — system events, private admin notes, and customer-visible notes on one timeline.
Lock customers out of wp-admin
Redirect non-staff away from /wp-admin to My Account (or a 404), while admins and chosen roles keep access.
Hide the admin bar for customers
Remove the WordPress toolbar on the frontend for non-admins so customers see a clean, branded site.
Questions, answered
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