Set your refund-on-cancellation policy

Tie refunds to subscription status the way you want — a full refund can cancel immediately, schedule for period end, or change nothing.

3 policies
Gateway auto-refund
Minimum refund guard

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FreeAdmin & operations

When you fully refund a subscription’s latest order, what should happen to the subscription? ArraySubs lets you choose: Allow Immediate Refund (cancel now), Refund at End of Period (keep access until the period ends), or No Automatic Refund (refund changes nothing — you manage status manually). You also control automatic gateway refunds and a minimum refund amount. This recipe sets the policy.

What you get

A full refund cancels immediately, at period end, or not at all.
Gateway refunds can return money automatically (Stripe/PayPal/Paddle).
Tiny refunds can be blocked with a minimum.
Partial/older-order refunds never auto-change status.

Copy these settings

The exact configuration

Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.

Setting	Value
Refund on CancellationSettings → Refunds	Allow Immediate Refund (default) · Refund at End of Period · No Automatic Refund
Automatic Gateway RefundSettings → Refunds	Enabled (default) — sends money back via gateway
Minimum Refund AmountSettings → Refunds	0 (no minimum)
Applies toBehaviour	Full refund of the latest paid order only

Best for

When to use this setup

Aligning refunds with your cancellation policy

Avoiding gateway fees on tiny refunds

Controlling access after a refund

Set up

Set it up in 3 steps

A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.

Open Refunds settings
Go to ArraySubs → Settings → Refunds.
Refund Management
Choose the cancellation behaviour
Set Refund on Cancellation to Immediate, End of Period, or No Automatic Refund to match your policy.
Refund Management
Tune gateway refund + minimum
Keep Automatic Gateway Refund on to return money via the gateway, and set a Minimum Refund Amount if you want to skip tiny refunds.
Refund Management

From the manual

This recipe is built from these ArraySubs user-manual guides:

Refund Management

Good to know

Notes & edge cases

Only a full refund of the latest paid order triggers subscription behaviour; partial or older-order refunds don’t.

With Automatic Gateway Refund off, refunds are recorded as manual — you move the money in the processor yourself.

The minimum applies to all refund types, including prorated and store-credit refunds.

Built with

Modules behind this recipe

The ArraySubs modules this setup relies on.

Free + Pro

Retention Flow Builder

Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.

Free + Pro

Manage Subscriptions

The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.

More recipes

Related setups to explore

Other configurations you can build with the same modules.

Free

Issue a prorated refund

Refund only the unused days of the current billing cycle, calculated automatically — optionally cancelling after.

Pro

Refund to store credit

Issue refunds as spendable store credit instead of cash back through the gateway — keep the revenue in-store.

Free

End-of-period cancel + undo

Let cancellations take effect at period end (not instantly), keeping access paid-through and offering an undo button.

FAQ

Questions, answered

Yes. Set Refund on Cancellation to ‘Refund at End of Period’ — the subscription stays active until the next payment date, then cancels.

Yes. Choose ‘No Automatic Refund’ — refunding an order then has no automatic effect on subscription status; you manage it manually.

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