End-of-period cancellation with undo
Don’t cut customers off mid-cycle. Let cancellations take effect at period end, keep their paid access, and give them an undo button.
- Cancel at period end
- Keeps paid access
- Undo button for second thoughts
How a cancellation is timed quietly drives retention. End-of-period cancellation keeps the customer Active until their paid period ends — they keep what they paid for, no future renewal runs, and crucially they get an Undo Cancellation button to change their mind before it executes. That undo window saves a surprising share of cancellations. This recipe switches cancellation from immediate to end-of-period.
- Cancellations schedule for the end of the paid period.
- The customer keeps access until then — no abrupt cut-off.
- An Undo Cancellation button lets them reverse it.
- No further renewal is charged once scheduled.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Allow CancellationGeneral Settings → Customer Actions | On |
| Cancel ImmediatelyGeneral Settings → Customer Actions | Off (= end of period) |
| Require Cancellation ReasonRetention Flow page | On (recommended) |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Confirm cancellation is allowed
In General Settings → Customer Actions, ensure Allow Cancellation is on so the portal shows the Cancel button.
Cancellation SetupSwitch to end-of-period
Disable the Cancel Immediately toggle. Cancellations now schedule for the next payment date instead of taking effect instantly.
Cancellation SetupRequire a reason
On the Retention Flow page, enable Require Cancellation Reason to capture churn data and power targeted offers.
Cancellation Setup
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Customer Portal
Subscriber self-service inside WooCommerce My Account for viewing, cancelling, pausing, switching, and paying subscriptions.
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Related setups to explore
Other configurations you can build with the same modules.
Full targeted save funnel
Require a cancellation reason, then route each reason to the offer most likely to save it — the complete retention funnel.
‘Too expensive’ → discount
Catch price-sensitive cancellers with an automatic discount on their next few renewals — e.g. 20% off for 3 cycles.
‘Need a break’ → pause offer
Offer a temporary pause instead of cancellation when a customer just needs time off — auto-resumes after the set duration.
Questions, answered
Unlock the complete Pro stack
Start on the free-forever core today, then choose a paid Pro plan when you need the advanced Pro feature set.
No credit card required · Annual and lifetime options available