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Adjust a customer’s store credit

Hand a goodwill credit or correct a balance — add or deduct store credit per customer from the admin, with a note for the record.

  • Add or deduct
  • Per-customer
  • Logged with a reason
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ProAdmin & operations

Support often needs to grant goodwill credit or correct a balance. Store Credit Management (Pro) lets an admin add or deduct a customer’s credit from ArraySubs → Store Credit → Manage Credits: search the customer, enter an amount, choose Add or Deduct, and add a note. Adjustments log as Admin Adjustment and email the customer when credit is added. This recipe makes a manual adjustment.

What you get
  • Add or deduct a customer’s credit balance instantly.
  • Attach a reason note for the audit trail.
  • Customer gets a Credit Added email on additions.
  • Adjustments appear in Credit History as ‘Admin Adjustment’.
Copy these settings

The exact configuration

Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.

SettingValue
WhereAdmin (Pro)ArraySubs → Store Credit → Manage Credits
Find customerManage CreditsSearch by name / username / email (2+ chars)
Adjust Credit fieldsManage CreditsAmount · Type (Add / Deduct) · Note
Logged asBehaviour‘Admin Adjustment’ source; Credit Added email on add
Best for

When to use this setup

Goodwill credits and corrections
Compensating service issues
Manual credit grants outside refunds
Set up

Set it up in 3 steps

A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.

  1. Open Manage Credits

    Go to ArraySubs → Store Credit → Manage Credits (Pro; Store Credit must be enabled).

    Store Credit Management

  2. Find the customer

    Search by name, username, or email (2+ characters) and select them to load their balance and history.

    Store Credit Management

  3. Apply the adjustment

    Enter an Amount, set Type to Add or Deduct, add a Note, and click Apply Adjustment. You can’t deduct more than the current balance.

    Store Credit Management
From the manual

This recipe is built from these ArraySubs user-manual guides:

Good to know

Notes & edge cases

This manages customer-level (account-wide) credit; subscription-level credit from downgrades lives on the subscription detail page.
There’s no bulk adjust — adjustments are per customer.
The log records the note but not which admin made the change.
Built with

Modules behind this recipe

The ArraySubs modules this setup relies on.

Pro

Store Credit

A Pro wallet system for credit balances, purchase products, credit history, expirations, emails, and refund-to-credit.

Free + Pro

Manage Subscriptions

The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.

Pro

Member Insight

Look up any customer, view their subscription and commerce profile, and jump to related support actions. Pro only.

More recipes

Related setups to explore

Other configurations you can build with the same modules.

Pro

Audit store-credit history

Review every credit transaction across all customers — filter by source and type to audit balances.

Pro

Refund to store credit

Issue refunds as spendable store credit instead of cash back through the gateway — keep the revenue in-store.

Pro

Auto-apply credit to renewals

Let accumulated store credit silently pay down every renewal — subscription credit first, then customer balance.

FAQ

Questions, answered

No. Deducting more than the current balance is blocked with an error — you can only deduct up to the available amount.

On additions, yes — the Credit Added email fires (if enabled). Deductions are logged but don’t email by default.
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