Let customers switch plans themselves
Hand plan changes to the customer — upgrade, downgrade, and crossgrade options appear right on their subscription detail page.
- Self-service switching
- Cuts support tickets
- Or admin-only
Plan changes shouldn’t need a support ticket. With Allow customer switch on, the configured upgrade/downgrade/crossgrade options appear right on the subscription detail page in the customer portal, so subscribers change plans themselves. Turn it off and switching becomes admin-only. This recipe enables self-service switching on top of your configured paths.
- Switch options appear on the customer’s subscription page.
- Customers self-serve upgrades, downgrades, and crossgrades.
- Fewer ‘please change my plan’ support tickets.
- Toggle off to keep switching admin-only.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Plan switching · EnabledSettings → Plan Switching | On |
| Allow customer switchSettings → Plan Switching | On (off = admin-only) |
| Allow upgrades / downgrades / crossgradesSettings → Plan Switching | On (per direction you offer) |
| Linked Products pathsProduct → Linked Products | Configured on each product |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Configure switch paths first
Set Upgrade/Downgrade/Crossgrade targets on each product’s Linked Products tab — without paths there’s nothing to switch to.
Plan Switching & RelationshipsEnable customer switching
In Settings → Plan Switching, ensure Enabled and Allow customer switch are both on.
Plan Switching & RelationshipsChoose which directions are allowed
Toggle Allow upgrades / downgrades / crossgrades to match what you want customers to do themselves.
Plan Switching & Relationships
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Customer Portal
Subscriber self-service inside WooCommerce My Account for viewing, cancelling, pausing, switching, and paying subscriptions.
Subscription Products
Create and manage simple or variable subscription products with trials, signup fees, plan logic, and lifecycle behavior.
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Related setups to explore
Other configurations you can build with the same modules.
Upgrade paths between tiers
Let customers move up to a higher plan with the price difference prorated automatically — Basic → Pro → Enterprise.
Defer switches to next renewal
Schedule plan changes to apply at the next renewal instead of immediately — no mid-cycle proration charge.
Crossgrade between similar plans
Let customers switch sideways between similarly-priced plans — e.g. swap a Coffee box for a Tea box — with no proration.
Questions, answered
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