Customer skip & pause
Give subscribers a pressure valve — skip the next renewal or pause for a set time — so they flex instead of cancelling.
- Skip next renewal
- Pause up to 30 days
- Self-service in the portal
The cheapest churn save is letting customers skip or pause instead of cancel. ArraySubs lets subscribers skip the next renewal (pushing the date forward) or pause the subscription (On-Hold, then auto-resume), all self-service from the customer portal. This recipe enables both with sensible guardrails — a skip cutoff and a max pause duration — so flexibility doesn’t become abuse.
- Customers skip a renewal (date shifts forward) instead of cancelling.
- Customers pause up to 30 days; the subscription auto-resumes.
- Next payment date extends by the days paused/skipped.
- Fewer cancellations during travel and slow seasons.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Allow SkipGeneral Settings → Skip & Pause | On |
| Skip cutoff daysSkip & Pause | 2 (can’t skip within 2 days of renewal) |
| Allow PauseSkip & Pause | On |
| Max pause durationSkip & Pause | 30 days |
| Min days between pausesSkip & Pause | 30 days (cooldown) |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Open Skip & Pause settings
Go to ArraySubs → Settings → General Settings → Skip & Pause.
General SettingsEnable skip with a cutoff
Turn on Allow Skip and set a cutoff (e.g. 2 days) so customers can’t skip a renewal that’s about to process.
Recovery & Grace FlowsEnable pause with limits
Turn on Allow Pause, set Max duration = 30 days and a 30-day cooldown between pauses to prevent indefinite free parking.
Recovery & Grace Flows
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Billing and Renewals
How ArraySubs creates, schedules, communicates, and collects recurring payments from first invoice to final renewal.
Customer Portal
Subscriber self-service inside WooCommerce My Account for viewing, cancelling, pausing, switching, and paying subscriptions.
Subscription Products
Create and manage simple or variable subscription products with trials, signup fees, plan logic, and lifecycle behavior.
Related setups to explore
Other configurations you can build with the same modules.
Weekly & biweekly billing
Charge every week or every two weeks for high-frequency products like meal kits or rentals.
‘Need a break’ → pause offer
Offer a temporary pause instead of cancellation when a customer just needs time off — auto-resumes after the set duration.
Long seasonal pause
Offer a long pause (up to 90 days) for seasonal businesses so customers park their subscription over the off-season.
Questions, answered
Unlock the complete Pro stack
Start on the free-forever core today, then choose a paid Pro plan when you need the advanced Pro feature set.
No credit card required · Annual and lifetime options available