The self-service subscription portal
Cut support tickets — members view their subscriptions and take the actions you allow, right from My Account.
- My Subscriptions hub
- Actions you control
- Fewer tickets
Members want to manage their own subscriptions. ArraySubs’ Subscriptions tab in My Account lists every subscription and opens a detail page where members self-serve the actions you enable — cancel, skip, pause, change plan, update payment/shipping — each governed by a Customer Actions toggle. This recipe sets up the self-service portal.
- Members see all their subscriptions in My Account.
- They self-serve only the actions you’ve enabled.
- Actions show only for eligible statuses.
- Far fewer ‘please change my plan’ tickets.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Portal pagesStorefront → My Account → Subscriptions | My Subscriptions + View Subscription (My Account) |
| Allow Cancellation / Pause / ReactivationSettings → General → Customer Actions | Toggles per action |
| Skip / Plan switchingSettings → General | Enabled via Skip & Pause / Plan Switching settings |
| RuleBehaviour | Buttons appear only for enabled actions + eligible status |
When to use this setup
Set it up in 2 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Enable the actions you want
In Settings → General → Customer Actions, toggle Allow Cancellation, Pause, and Reactivation; enable Skip and Plan Switching in their sections.
Self-Service ActionsPoint members to the portal
Members open My Account → Subscriptions, then View a subscription to access the enabled self-service actions.
Portal Pages
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Customer Portal
Subscriber self-service inside WooCommerce My Account for viewing, cancelling, pausing, switching, and paying subscriptions.
Manage Subscriptions
The central admin hub for viewing, creating, editing, exporting, and managing every subscription record.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Related setups to explore
Other configurations you can build with the same modules.
Let members update their card
Members update their payment method from My Account via a secure gateway flow — Stripe, PayPal, or Paddle.
Let members update shipping
Members change their shipping address from My Account; renewals use the latest address, with a pre-renewal cutoff.
Member auto-renew toggle
Let members switch off auto-renew and pay by invoice instead — without cancelling — from My Account.
Questions, answered
Unlock the complete Pro stack
Start on the free-forever core today, then choose a paid Pro plan when you need the advanced Pro feature set.
No credit card required · Annual and lifetime options available