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Let members turn off auto-renew

Offer a softer option than cancelling — members switch off auto-renew and pay each renewal by invoice instead.

  • Off ≠ cancel
  • Manual invoice next cycle
  • Re-enable anytime
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ProMembership

Some members don’t want to cancel, they just want to stop automatic charges. With automatic payments (Pro), the Allow Auto-Renew Toggle lets members switch off auto-renew from My Account — the subscription stays active but the next renewal becomes a manual invoice they pay themselves. This recipe enables the auto-renew toggle.

What you get
  • Members stop auto-charges without cancelling.
  • Renewals continue as manual invoices.
  • They can re-enable auto-renew anytime.
  • A softer alternative that retains the subscription.
Copy these settings

The exact configuration

Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.

SettingValue
Allow Customers to Turn Off Auto-RenewSettings → General → Automatic PaymentsOn (Pro)
RequiresBehaviourPro + automatic gateway + non-lifetime subscription
Off behaviorBehaviourStays active; next renewal is a manual invoice
Re-enableBehaviourAnytime if a valid payment method is on file
Best for

When to use this setup

Members nervous about auto-charges
Reducing cancellations from billing anxiety
Offering manual-pay flexibility
Set up

Set it up in 2 steps

A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.

  1. Enable the toggle

    In Settings → General → Automatic Payments, turn on Allow Customers to Turn Off Auto-Renew (Pro).

    Payment & Shipping Actions

  2. Members toggle it in the portal

    On the subscription detail page (automatic gateway, non-lifetime), the member switches auto-renew off; the next renewal becomes a manual invoice.

    Payment & Shipping Actions
From the manual

This recipe is built from these ArraySubs user-manual guides:

Good to know

Notes & edge cases

Turning auto-renew off does not cancel the subscription and does not delay renewals — invoices still generate on schedule, only auto-collection stops.
Re-enabling requires a valid payment method; an expired/removed method must be refreshed first.
Gateway behavior differs: Stripe stops auto-charges, PayPal cancels the billing agreement, Paddle pauses at Paddle.
Built with

Modules behind this recipe

The ArraySubs modules this setup relies on.

Free + Pro

Customer Portal

Subscriber self-service inside WooCommerce My Account for viewing, cancelling, pausing, switching, and paying subscriptions.

Free + Pro

Billing and Renewals

How ArraySubs creates, schedules, communicates, and collects recurring payments from first invoice to final renewal.

More recipes

Related setups to explore

Other configurations you can build with the same modules.

Pro

Let members update their card

Members update their payment method from My Account via a secure gateway flow — Stripe, PayPal, or Paddle.

Free + Pro

Self-service subscription portal

Give members a My Account hub to view subscriptions and self-serve — cancel, skip, pause, switch — by your rules.

Free

No-card trial, then monthly

Let customers start a free trial without entering a card — e.g. 15 days free, then $100/month once the trial converts.

FAQ

Questions, answered

No. It stays active; the member simply receives a manual invoice at each renewal instead of being auto-charged, and can re-enable anytime.

A valid payment method on file. If the card expired or was removed, they must update it before re-enabling auto-renew.
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