Show every offer for ‘Other’
When you can’t predict the reason, show everything. Present all eligible offers together for ‘Other’ and let the customer self-select.
- All offers at once
- For the ‘Other’ reason
- Customer self-selects
The ‘Other’ reason is the wildcard — you don’t know why they’re leaving, so don’t guess. ArraySubs shows all eligible offers simultaneously, so for ‘Other’ you can present discount, pause, downgrade, and support together and let the customer pick whatever resonates. The trick is leaving each offer’s reason targeting empty (which shows it for all reasons) or explicitly including ‘Other.’ This recipe maximises coverage for unpredictable churn.
- ‘Other’ cancellers see every eligible offer at once.
- The customer self-selects the most relevant save.
- Free-text feedback is captured alongside the choice.
- Maximum coverage when the reason is unknown.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Enable Retention OffersRetention Flow page | On |
| Offers’ ‘Show for these reasons’Each offer | Empty (= all reasons, incl. Other) |
| Discount OfferRetention Flow | On · e.g. 15% · 3 cycles |
| Pause OfferRetention Flow | On · 30 days |
| ‘Other’ reason free-textCancellation reasons | Enabled automatically |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Keep the ‘Other’ reason
Ensure ‘Other’ is in your cancellation reasons — selecting it reveals a free-text box for feedback.
Cancellation SetupEnable several offers
Turn on the Discount and Pause offers (and others you support) on the Retention Flow page.
Retention OffersLeave reason targeting empty
For the offers you want shown to everyone, leave ‘Show for these reasons’ empty — that displays them for all reasons, including ‘Other.’
Retention Offers
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Retention Analytics
Understand cancellation reasons, retention offer performance, churn trends, and retained revenue from WooCommerce Analytics.
Related setups to explore
Other configurations you can build with the same modules.
Full targeted save funnel
Require a cancellation reason, then route each reason to the offer most likely to save it — the complete retention funnel.
‘Technical issues’ → support
Route customers citing problems to your support team before they cancel, with a direct link to your help hub.
‘Too expensive’ → discount
Catch price-sensitive cancellers with an automatic discount on their next few renewals — e.g. 20% off for 3 cycles.
Questions, answered
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