Offer a free month to win them back
A single free cycle is a powerful, low-cost save — give one month free at the cancellation step and reset the relationship.
- 100% off 1 cycle
- High-impact save
- Automatic on accept
A free month is a high-impact, low-cost retention save: one free cycle costs you little but resets the customer’s decision and buys time to re-engage them. ArraySubs delivers this as a discount offer set to 100% for 1 cycle — the next renewal is free, then billing resumes normally. This recipe configures a free-month win-back for any cancellation reason.
- Cancellers are offered one free renewal cycle.
- Accepting makes the next renewal $0, then full price resumes.
- Clears the pending cancellation and keeps them active.
- A strong save that costs you a single cycle.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Enable Retention OffersRetention Flow page | On |
| Enable Discount OfferRetention Flow → Discount Offer | On |
| Discount PercentageDiscount Offer | 100% |
| Number of Billing CyclesDiscount Offer | 1 |
| Show for these reasonsDiscount Offer | Empty (all reasons) |
| Custom HeadlineDiscount Offer | ‘Have a month on us’ |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Enable the discount offer
On the Retention Flow page, enable Retention Offers, then Enable Discount Offer.
Retention OffersSet it to a full free cycle
Set Discount Percentage = 100 and Number of Billing Cycles = 1 for one free renewal.
Retention OffersWrite the headline and broaden targeting
Add a custom headline like ‘Have a month on us’ and leave ‘Show for these reasons’ empty to offer it for every reason.
Retention Offers
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Retention Analytics
Understand cancellation reasons, retention offer performance, churn trends, and retained revenue from WooCommerce Analytics.
Store Credit
A Pro wallet system for credit balances, purchase products, credit history, expirations, emails, and refund-to-credit.
Related setups to explore
Other configurations you can build with the same modules.
‘Too expensive’ → discount
Catch price-sensitive cancellers with an automatic discount on their next few renewals — e.g. 20% off for 3 cycles.
Deep 50%-off save
Throw a deep, longer discount at high-value cancellers — e.g. 50% off for 6 cycles — to protect lifetime value.
Free first month coupon
A 100%-off coupon on the first payment so customers start free, then renew at full price.
Questions, answered
Unlock the complete Pro stack
Start on the free-forever core today, then choose a paid Pro plan when you need the advanced Pro feature set.
No credit card required · Annual and lifetime options available