Cut churn with retention analytics
Churn is the silent growth killer — see why customers leave, which offers save them, and how much revenue you’re keeping. Free.
- Churn & reasons
- Offer success rate
- Retained revenue
Reducing churn compounds growth — and it’s free to measure in ArraySubs. Retention Analytics (WooCommerce → Analytics → Retention) shows total cancellations, churn rate, average age and payments at cancel, offers shown vs accepted, offer success rate, and retained revenue, plus a cancellation-reasons pie and an activity log. This recipe turns churn into an action list.
- See exactly why customers cancel (reason breakdown).
- Measure which retention offers actually save subscriptions.
- Track retained revenue from accepted offers.
- Spot churn trends and act — all on the free plan.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| WhereStorefront admin | WooCommerce → Analytics → Retention (Free) |
| KPI cardsRetention Analytics | Cancellations · Churn Rate · Avg age/payments at cancel · Offers shown/accepted · Success rate · Retained revenue |
| ChartsRetention Analytics | Churn-reasons pie · offer accepted/declined · trend lines |
| Activity logRetention Analytics | Every cancel, scheduled cancel, undo, offer shown/accepted/declined |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Open Retention Analytics
Go to WooCommerce → Analytics → Retention (free). Set the date range and optional product filter.
Retention AnalyticsRead reasons & offer performance
Use the churn-reasons pie and offer chart to see why people leave and which offers convert; check the success rate and retained revenue.
Retention AnalyticsTune your Retention Flow
Feed the insights back into your retention offers (discount/pause/downgrade targeting) to lift the save rate.
Retention Offers
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Retention Analytics
Understand cancellation reasons, retention offer performance, churn trends, and retained revenue from WooCommerce Analytics.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Analytics
Track subscription revenue, growth, churn, retention, and customer behavior across reports and WooCommerce Analytics.
Related setups to explore
Other configurations you can build with the same modules.
‘Too expensive’ → discount
Catch price-sensitive cancellers with an automatic discount on their next few renewals — e.g. 20% off for 3 cycles.
Track MRR, churn & ARPU
Know the numbers that grow a subscription business — MRR, churn rate, ARPU, trial conversion, and revenue at risk on one dashboard.
Top products & customers
See your best products, highest-value subscribers, and worst churn — so you can double down on what grows and fix what bleeds.
Questions, answered
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