Offer a cheaper plan instead of cancelling
A downgrade keeps the relationship and some revenue. Present a cheaper plan at cancellation for customers citing price or missing features.
- Downgrade vs cancel
- Triggered by price/features
- Uses plan switching
Some customers won’t pay your current price but would pay something. The Retention Flow’s downgrade offer keeps that revenue: at cancellation, the customer is shown a path to a cheaper plan instead of leaving entirely. It leans on the plan switching system, so it only appears when you’ve configured downgrade paths on the product. This recipe enables a downgrade offer for price and feature objections.
- Cancellers are offered a cheaper plan instead of leaving.
- Accepting routes them through the plan switching flow.
- You keep partial revenue and the customer relationship.
- Only shows when downgrade paths exist on the product.
The exact configuration
Enter these values and you have the setup live. Every field maps to a real ArraySubs setting.
| Setting | Value |
|---|---|
| Linked downgrade productsProduct → Linked Products | Configured on the subscription product |
| Enable Retention OffersRetention Flow page | On |
| Enable Downgrade OfferRetention Flow → Downgrade Offer | On |
| Show for these reasonsDowngrade Offer | Too expensive · Missing features I need |
When to use this setup
Set it up in 3 steps
A step-by-step guide drawn from the ArraySubs user manual. Open the linked page for the full walkthrough and screenshots.
Configure downgrade paths
On the subscription product’s Linked Products tab, set the cheaper plan(s) as downgrade targets. Without these, the offer has nothing to show.
Plan Switching & RelationshipsEnable the downgrade offer
On the Retention Flow page, enable Retention Offers, then Enable Downgrade Offer.
Retention OffersTarget the right reasons
Select ‘Too expensive’ and ‘Missing features I need’ in ‘Show for these reasons.’
Retention Offers
This recipe is built from these ArraySubs user-manual guides:
Notes & edge cases
Modules behind this recipe
The ArraySubs modules this setup relies on.
Retention Flow Builder
Build a multi-step cancellation flow with reason capture, targeted save offers, and final confirmation.
Subscription Products
Create and manage simple or variable subscription products with trials, signup fees, plan logic, and lifecycle behavior.
Billing and Renewals
How ArraySubs creates, schedules, communicates, and collects recurring payments from first invoice to final renewal.
Related setups to explore
Other configurations you can build with the same modules.
Failed payment → auto-downgrade
Instead of cancelling after a failed renewal, automatically move the customer to a cheaper plan.
Bronze / Silver / Gold tiers
Offer three good-better-best tiers on one product, each with its own price and what’s-included list.
‘Too expensive’ → discount
Catch price-sensitive cancellers with an automatic discount on their next few renewals — e.g. 20% off for 3 cycles.
Questions, answered
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